1. General Shipping Information

We provide worldwide shipping to ensure our products are delivered safely and efficiently. Orders are dispatched from secure international and domestic distribution centers. For security and operational reasons, specific shipping locations are not disclosed.

2. Processing Time

All orders are processed within 1–7 business days after payment confirmation. Processing times may vary depending on order volume, product availability, and operational conditions.

3. Shipping Methods & Delivery Time

We use trusted international shipping carriers to deliver orders worldwide.

Estimated delivery times:

  • United States (domestic warehouse): 3–7 business days

  • International orders: 10–31 business days

Delivery times may vary depending on destination, customs clearance, and local postal services.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • A link to track your shipment

Tracking information may take up to 24–72 hours to update after dispatch.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, or taxes. These charges are the responsibility of the customer and are not included in the order total.

6. Re-Shipping Policy

6.1 Damaged Orders

If your order arrives damaged:

  • You must provide clear photographic evidence of the package and contents

  • Claims must be submitted promptly after delivery

Once verified, we will arrange a replacement shipment under applicable conditions.

6.2 Lost Orders

If your order has not arrived within 45 days of dispatch:

  • Contact support with your tracking number

After verification, we may offer a re-shipment according to our policy.

6.3 Seized Shipments

In rare cases where shipments are seized by customs:

  • Official documentation or proof must be provided

Eligible cases may qualify for re-shipment under specific conditions.

7. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain countries or regions based on logistics or regulatory constraints.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses caused by incorrect or incomplete addresses.

9. Delays

We are not responsible for delays caused by:

  • Customs processing

  • Carrier issues

  • Weather or unforeseen circumstances

However, we will assist in tracking and resolving delivery issues where possible.

10. Contact Information

For any shipping-related inquiries, please contact our support team:

Email: sales@genezapharmaceuticals.us.com

Please include your order number and tracking details for faster assistance.

11. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Continued use of our website constitutes acceptance of these terms.