Refund & Returns Policy

1. General Policy

Due to the nature of pharmaceutical and health-related products, all sales are considered final. We do not accept returns or offer refunds once an order has been shipped, except in the limited circumstances outlined below.

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2. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, you may be eligible for a replacement or refund. To qualify:

• You must notify us within 48 hours of delivery

• Provide clear photographic evidence of the issue

• Ensure the product remains unused and in its original packaging

Upon verification, we will offer either:

• A replacement shipment, or

• A refund to the original payment method

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3. Non-Returnable Items

For safety and regulatory reasons, the following items are not eligible for return or refund:

• Opened or used products

• Products with broken seals

• Temperature-sensitive items

• Prescription-related products (where applicable)

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4. Order Cancellations

Orders may be canceled only before shipment. Once an order has been processed and dispatched, it cannot be canceled.

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5. Shipping Issues

We are not responsible for delays, losses, or damages caused by shipping carriers. However, we will assist customers in filing claims where applicable.

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6. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method. Processing times may vary depending on your financial institution.

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7. Contact Information

For all refund or return inquiries, please contact our support team with your order details and supporting documentation.

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8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Continued use of our website constitutes acceptance of these terms.